Help Desk Technician—Associate in Applied Science (AAS) Degree

Your Help Desk Technician AAS prepares you for entry-level positions in the computer field, including pc repair, networking, and help desk positions.

In addition to a core of computer information system courses at MCC, you'll complete general education and business requirements, developing a well-rounded skill set – skills that today's employers are looking for in computer programmers and support people:

  • A logical thought process
  • Attention to detail
  • The ability to communicate without using technical terms
  • The ability to work in small groups
  • The ability to meet deadlines and work under pressure
  • Good communication skills, dependability, reliability, and willingness to work as part of a team

You can also build-up to the Help Desk Technician AAS by starting with a Help Desk certificate or earn a certificate in a variety of other specialties including cybersecurity, networking, or PC support.

 

Contact (815) 455-8732 with specific questions about this program.

(in-district) Total Amount: $9,092

Credit Hours to Complete: 60

Weeks to Complete: 64


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Sample Semester 1 16 Credit Hours

    COURSE LIST Course Ids: BUS-150#3 hrs,CDM-110#3 hrs,CDM-120#3 hrs,NET-110#3 hrs,ENG-105#3 hrs,MCC-101#1 hr

Sample Semester 2 15 Credit Hours

    COURSE LIST Course Ids: BUS-155#3 hrs,NET-125#3 hrs,NET-145#3 hrs,SPE-151#3 hrs,Select a Math or Physical or Life Science Course#3 hrs

Sample Semester 3 15 Credit Hours

    COURSE LIST Course Ids: NET-151#3 hrs,PRG-105#3 hrs,Select a Program Elective#3 hrs,NET-152#3 hrs,Select an Arts or Humanities or Social and Behavioral Sciences Course#3 hrs

Sample Semester 4 15 Credit Hours

    COURSE LIST Course Ids: MGT-150#3 hrs,WEB-105#3 hrs,Select a Program Elective#3 hrs,NET-170#3 hrs,Select a General Education Course#3 hrs

Career Outlook

Related Programs

  • Network Security—Associate in Applied Science (AAS) Degree MCC’s Network Security AAS prepares you to pursue a variety of IT networking positions. You’ll review networking protocols, security concepts, and develop key skills in service setup and maintenance, workstations, hardware, and ethics. The program also incorporates preparatory work for professional certification tests from CompTIA, Cisco, and Microsoft.
  • Cyber Security Certificate The Cyber Security Certificate provides computer security skills to apply in your current computer administrator position. All credits from your Cyber Security Certificate can be applied toward earning your Network Security AAS or Help Desk Technician AAS.
  • Geek Technology Certificate The Geek Technology Certificate prepares you for a position at computer troubleshooting/repair shops like Best Buy’s Geek Squad™.
  • Help Desk Certificate The Help Desk Certificate prepares you for an entry-level position at a company's help desk where you'll perform question/problem diagnosis and guide users through step-by-step solutions in a call center environment.
  • Networking Specialist Certificate Networking Specialist Certificate is designed to learn basic skills and knowledge necessary enter the workforce as an entry-level networking specialist technician.
  • PC Support Specialist Certificate PC Support Certificate is designed to teach basic skills and knowledge necessary enter the workforce as an entry-level PC support technician.

What you need to know about getting your Help Desk Technician AAS (CIP 11.0103)

Total Help Desk Technician AAS Costs
Cost in-district out-of-district out-of-state international
Tuition $6,690 $21,646 $28,348 $28,348
Additional Costs $2,402 $2,402 $2,402 $2,402
Program Total $9,092 $24,048 $30,750 $30,750

What makes MCC's Help Desk Technician AAS program better than or distinct from similar programs at other institutions?

  • Credits from your certificates can be applied towards your Help Desk Technician AAS degree.

What careers are available to someone with a Help Desk Technician AAS

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Semesters to complete assumes students are taking a full-time credit load of 12 credits per semester (the minimum required for federal financial aid).

Proportion of students completing in normal time is the percentage of completers who earned the credential within the specified time of their first enrollment at the College.

Students attending part-time or changing their program of study are two common reasons why they may not complete in "normal" time.

Tuition and fees are set by the Board of Trustees. Prices for books and supplies are subject to change.

See additional information about international student costs.