Help Desk Specialist Certificate

The Help Desk Specialist Certificate prepares you for an entry-level position at a company's help desk where you'll perform question/problem diagnosis and guide users through step-by-step solutions in a call center environment. You'll learn a wide range of subjects from Microsoft Excel to networking and operating systems, carefully designed to facilitate success in several certifications, such as Microsoft Office Specialist (MOS) Excel, CompTIA IT Fundamentals+, CompTIA A+, CompTIA Network+, Microsoft MD-100, and Microsoft MD-101. Successful graduates are prepared to provide high-quality customer support and handle diverse IT issues in a help desk environment.

Stackable MCC certificates in this program include:
Help Desk Specialist Certificate > IT Specialist Certificate > Computer Network Support Specialist Certificate > Information Security Analyst Certificate building up to the Network Security AAS

Contact (815) 455-8732 with specific questions about this program.

(in-district) Total Amount: $3,213.5

Credit Hours to Complete: 18

Weeks to Complete: 32


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What you need to know about getting your Help Desk Specialist Certificate (CIP 15.1202)

Total Help Desk Specialist Certificate Costs
Cost in-district out-of-district out-of-state international
Tuition $2,187 $5,924.7 $8,329.14 $8,329.14
Additional Costs $1,026.5 $1,026.5 $1,026.5 $1,026.5
Program Total $3,213.5 $6,951.2 $9,355.64 $9,355.64

What makes MCC's Help Desk Specialist Certificate program better than or distinct from similar programs at other institutions?

MCC’s program allows you to build on your skills by stacking the Help Desk Specialist Certificate, IT Support Specialist Certificate, Computer Network Support Specialist Certificate, and Information Security Analyst Certificate, earning credits that count toward your AAS degree.

How will MCC's Help Desk Specialist Certificate program prepare me for my career or connect me to opportunities?

The program incorporates preparatory work for professional certification tests from CompTIA and Microsoft.

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Semesters to complete assumes students are taking a full-time credit load of 12 credits per semester (the minimum required for federal financial aid).

Proportion of students completing in normal time is the percentage of completers who earned the credential within the specified time of their first enrollment at the College.

Students attending part-time or changing their program of study are two common reasons why they may not complete in "normal" time.

Tuition and fees are set by the Board of Trustees. Prices for books and supplies are subject to change.

See additional information about international student costs.