Customer Service Management Certificate

In the Customer Service Management Certificate program, you gain the skills needed to excel in customer-focused roles by fostering effective communication, problem-solving, relationship management, and ethical decision-making. Through coursework in customer service management, business communication, marketing, sales, management, and consumer behavior, you learn how to deliver outstanding customer experiences, adapt to various organizational environments, and leverage technology to enhance customer satisfaction and loyalty. You graduate prepared to contribute to the success of organizations within the business world.

Professional Competencies

Conflict Resolution: You learn to apply ethical decision-making and communication skills to solve customer problems effectively.
Consumer Insights: You gain an understanding of consumer behavior and marketing principles to better anticipate customer needs.
Professional Development: You build a foundation for leadership roles within customer service departments.

Contact (815) 455-8690 with specific questions about this program.

(in-district) Total Amount: $4,306.5

Credit Hours to Complete: 18

Weeks to Complete: 32

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COURSE LIST Course Ids:

Career Outlook

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What you need to know about getting your Customer Service Management Certificate (CIP 52.0201)

Total Customer Service Management Certificate Costs
Cost	in-district	out-of-district	out-of-state	international
Tuition	$3,645	$11,795.7	$15,427.8	$15,427.8
Additional Costs	$661.5	$661.5	$661.5	$661.5
Program Total	$4,306.5	$12,457.2	$16,089.3	$16,089.3

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Semesters to complete assumes students are taking a full-time credit load of 12 credits per semester.

Proportion of students completing in normal time is the percentage of completers who earned the credential within the specified time of their first enrollment at the College.

Students attending part-time or changing their program of study are two common reasons why they may not complete in "normal" time.

Tuition and fees are set by the Board of Trustees. Prices for books and supplies are subject to change.

See additional information about international student costs.