Work-Study Employment Opportunity

Job Title: Computer Lab and IT Assistant

Department: IT

Job Description:

***THIS IS A STUDENT EMPLOYMENT OPPORTUNITY - YOU MUST BE CURRENTLY ENROLLED AS AN MCC STUDENT TO QUALIFY ***

Work up to 20 hours a week. Looking for students to cover Computer lab/Help Desk Monday and Wednesday mornings for Fall 2019 semester.

Responsibilities:

Computer lab tasks include but are not limited to:   

  • clearing paper jams
  • loading paper in printers
  • changing printer toner
  • keeping the labs neat and tidy
  • physical security of lab equipment
  • reporting technology issues to IT
  • assisting students with use of technology equipment and software  

Help Desk tasks include but are not limited to: 

  • gathering accurate information and creating Help Desk tickets
  • assisting customers over the phone and in person with:
    • password resets
    • myMCC
    • Wi-Fi
    • Canvas
    • student technology resource
    • Requirements: Customer service oriented, follow multi-step directions, work independently, basic computer operation knowledge, reliable and punctual. Preference given to applicants with more customer service or technology experience.

      Learning Objectives: Experience in this position would be good entry-level work experience for a student pursuing a degree in technology, such as computer information systems, digital media systems, as well as other service oriented fields.

Contact Information:

Natalie LaMotta
8900 U.S. Highway 14
Crystal lake, IL 60012
815-455-8933

Application Instructions:

Please email your resume to: nlamotta@mchenry.edu. List the position you are applying for in the subject line.
Positions will be posted until filled.


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*Please review the minimum qualifications to ensure you meet these requirements prior to submitting your application. Only applicants meeting the minimums will be considered for an interview opportunity.