Help Desk Certificate

Build on the skills and knowledge you gained in the PC Support Specialist program as you earn your Help Desk Certificate. The Help Desk Certificate prepares you for an entry-level position at a company's help desk where you'll perform question/problem diagnosis and guide users through step-by-step solutions in a call center environment.

Contact (815) 455-8732 with specific questions about this program.

(in-district) Total Amount: $6,905.5

Credit Hours to Complete: 26

Weeks to Complete: 32


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Career Outlook

Related Programs

  • Help Desk Technician AAS Prepare for entry-level positions in the computer field, including PC repair, networking, and help desk positions.
  • Network Security AAS MCC’s Network Security AAS prepares you to pursue a variety of IT networking positions. You’ll review networking protocols, security concepts, and develop key skills in service setup and maintenance, workstations, hardware, and ethics. The program also incorporates preparatory work for professional certification tests from CompTIA, Cisco, and Microsoft.
  • Cyber Security Certificate The Cyber Security Certificate provides computer security skills to apply in your current computer administrator position.
  • Geek Technology Certificate Prepare for a position at computer troubleshooting/repair shops like Best Buy’s Geek Squad™.
  • Networking Specialist Certificate Networking Specialist Certificate is designed to learn basic skills and knowledge necessary enter the workforce as an entry-level networking specialist technician.
  • PC Support Specialist Certificate PC Support Certificate is designed to teach basic skills and knowledge necessary enter the workforce as an entry-level PC support technician.

What you need to know about getting your Help Desk Certificate (CIP 15.1202)

Total Help Desk Certificate Costs
Cost in-district out-of-district out-of-state international
Tuition $3,029 $8,676.98 $12,452.44 $12,452.44
Additional Costs $3,876.5 $3,876.5 $3,876.5 $3,876.5
Program Total $6,905.5 $12,553.48 $16,328.94 $16,328.94

What makes MCC's Help Desk Certificate program better than or distinct from similar programs at other institutions?

All credits from your PC Support Specialist Certificate can be applied toward earning your Help Desk Certificate and the Help Desk Technician AAS.

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Semesters to complete assumes students are taking a full-time credit load of 12 credits per semester (the minimum required for federal financial aid).

Proportion of students completing in normal time is the percentage of completers who earned the credential within the specified time of their first enrollment at the College.

Students attending part-time or changing their program of study are two common reasons why they may not complete in "normal" time.

Tuition and fees are set by the Board of Trustees. Prices for books and supplies are subject to change.

See additional information about international student costs.