About the Help Desk Certificate

Build on the skills and knowledge you gained in the PC Support Specialist program as you earn your Help Desk Certificate. The Help Desk Certificate prepares you for an entry-level position at a company's help desk where you'll perform question/problem diagnosis and guide users through step-by-step solutions in a call center environment.

Total Cost of Help Desk Certificate

(in-district) Total Amount: $4,132.00

Credit Hours to Complete: 29

Weeks to Complete: 32

Help Desk Technician AAS Degree and Certificate Requirements

Help Desk Certificate Gainful Employment Disclosure Data

What makes MCC's Help Desk Certificate program better than or distinct from similar programs at other institutions?

All credits from your PC Support Specialist Certificate can be applied toward earning your Help Desk Certificate and the Help Desk Technician AAS.

In addition to the Help Desk Certificate, we offer:

What you need to know about getting your Help Desk Certificate (CIP 15.1202 )

Total Help Desk Certificate Costs
  in-district out-of-district out-of-state international
Tuition $3,300.00 $11,228.00 $13,628.00 $13,628.00
Additional Help Desk Certificate Costs $832.00 $832.00 $832.00 $832.00
Program Total $4,132.00 $12,060.00 $14,460.00 $14,460.00


What job opportunities are available to someone with a Help Desk Certificate?

Occupations that Help Desk Certificate prepares you for
Occupation and Occupational Profile Link SOC Code
Computer Support Specialists 15-1041
Electrical and Electronic Engineering Technicians 17-3023

How will MCC's Help Desk Certificate program prepare me for my career or connect me to opportunities?

By the Numbers:

  • Salary Range:
  • Job Outlook:

What have graduates gone on to do?

Outside of the Classroom

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