About

Build on the skills and knowledge you gained in the PC Support Specialist program as you earn your Help Desk Certificate. The Help Desk Certificate prepares you for an entry-level position at a company's help desk where you'll perform question/problem diagnosis and guide users through step-by-step solutions in a call center environment.

Total Cost of Help Desk Certificate

(in-district) Total Amount: $4,914.00

Credit Hours to Complete: 29

Semesters to Complete: 3

Computer Information Systems Degree and Certificate Requirements


Gainful Employment Disclosure

What makes MCC's Help Desk Certificate program better than or distinct from similar programs at other institutions?

All credits from this certificate can be applied towards the Computer Information Systems AAS.

In addition to the Help Desk Certificate, we offer:

What you need to know about getting your Help Desk Certificate (CIP 151202)

Total Help Desk Certificate Costs
  in-district out-of-district out-of-state international
Tuition $2,784.00 $9,051.00 $11,407.00 $11,407.00
Additional Help Desk Certificate Costs $2,130.00 $2,130.00 $2,130.00 $2,130.00
Program Total $4,914.00 $11,181.00 $13,537.00 $13,537.00

Career

What job opportunities are available to someone with a Help Desk Certificate?

Occupations that Help Desk Certificate prepares you for
Occupation and Occupational Profile Link SOC Code
Computer Support Specialists 15-1041
Electrical and Electronic Engineering Technicians 17-3023

How will MCC's Help Desk Certificate program prepare me for my career or connect me to opportunities?

By the Numbers:

  • Salary Range:
  • Job Outlook:

What have graduates gone on to do?

Outside of the Classroom

Contact

Already an MCC student?

Department Chair: (815) 455-8732

Interested in getting started at MCC?

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Additional information: