Help Desk Certificate

Build on the skills and knowledge you gained in the PC Support Specialist program as you earn the Help Desk Certificate. The Help Desk Certificate prepares you for an entry level position at a company’s help desk. Typical duties include performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment. All credits from this certificate can be applied towards the Computer Information Systems AAS.

What you need to know about getting your Help Desk Certificate (CIP 151202)

Occupations that Help Desk Certificate prepares you for
Occupation and Occupational Profile Link SOC Code
Computer Support Specialists 15-1041
Electrical and Electronic Engineering Technicians 17-3023
Additional Help Desk Certificate Costs
Expense Cost
Fees $613.00
Books and supplies $1,703.00
Total Expenses $2,316.00
Total Help Desk Certificate Costs
  in-district out-of-district out-of-state international
Tuition $2,688.00 $8,739.08 $11,014.08 $11,014.08
Additional Help Desk Certificate Costs $2,316.00 $2,316.00 $2,316.00 $2,316.00
Program Total $5,004.00 $11,055.08 $13,330.08 $13,330.08
Help Desk Certificate Completion Data
Completers in fiscal year 2013 2
Proportion Completing in Normal Time 0.00%
Median loan debt incurred by students who completed the program
Type of Loan Loan Amount
Title IV Loans $9,036.50
Private Loans $0.00
Institutional Payments $0.00